IN JUST 5 POINTS!

1. WHO ARE WE? We are CORAZÓN FLAMENCO GRANADA, S.L. and we process your personal data as data controller. This means we are responsible for how your data is used and protected.

2. WHAT DO WE USE YOUR DATA FOR? Among other purposes, we will use your data to manage your registration as a user, manage product purchases, answer your enquiries and, if you wish, send you our personalised communications.

3. WHY DO WE USE IT? We have several legal grounds for processing your data. The main one is that we need to process it to perform the contract you accept with us when you register, make a purchase or use any of our services or features. There are other grounds too, such as our interest in answering your enquiries or the consent you give us to send you our newsletter, among others.

4. WHO DO WE SHARE YOUR DATA WITH? We will share your data with service providers who help or support us, or with external partners with whom we have reached an agreement, located inside or outside the European Union.

5. YOUR RIGHTS. You have the right to access, rectify or erase your personal data. In some cases, you also have other rights, for example to object to our use of your data or to data portability, as we explain in detail below.

You can read our full Privacy Policy below to understand in detail how we will use your personal data and the rights you have in relation to it.

BEFORE YOU START…

In this Privacy Policy you will find all the relevant information on how CORAZÓN FLAMENCO GRANADA, S.L. uses the personal data of the customers and users who interact with us.

We are transparent about what we do with your personal data, so that you understand the implications of how we use it and the rights you have in relation to your data. To this end, all the information is permanently available to you in this Privacy Policy, which you can consult whenever you wish. You will also find information about each use of your personal data as you interact with us.

WHO IS THE CONTROLLER OF YOUR DATA?

In compliance with Article 10 of Spanish Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, and with the provisions of Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights, you are informed that the controller of your data is:

CORAZÓN FLAMENCO GRANADA, S.L., with Tax ID (CIF) B19547173, located at C/ JOAQUINA EGUARAS, 21B LOCAL, 18013 GRANADA (Granada), Spain. Email: comercial@liveflamencoshow.com

Registry details:

FOR WHAT PURPOSES DO WE PROCESS YOUR PERSONAL DATA?

Depending on the products, services or features you wish to use at any given time, we will need to process different data, which will generally include, as the case may be:

Your identification data (for example, your name, surname, contact details, etc.);
Financial and transaction information (for example, your payment or card details, information about your purchases, orders, returns, etc.);
Connection and browsing data;
Commercial information (for example, whether you are subscribed to our newsletter) and data about your tastes and preferences.

Please remember that when we ask you to fill in your personal data to give you access to a feature or service on the website, some fields will be marked as mandatory, as we need that data to provide the service or give you access to the feature in question. Please note that if you choose not to provide that data, you may not be able to complete your registration as a user or use those services or features.

Depending on how you interact with our website, we will process your personal data for the following purposes:

To manage your registration as a user of the website.
For the development, fulfilment and performance of the purchase or service contract you have entered into with us on the website.
Browsing the website and using our digital channels: we process information to allow and facilitate your access to and browsing of our digital channels, and to provide you with the services we offer through them.
Improving our services and security: we also use information to maintain, improve and ensure the effectiveness of our services and digital channels, which allows us to develop new features, protect the security of your data and our digital channels, and detect and prevent fraud in transactions.
Collecting, sharing, using and analysing users’ personal data in order to optimise, measure and personalise the use of the Website and ads.
Using cookies or other local storage methods to deliver personalised and/or non-personalised advertising.
Identifying the parties that may collect, receive or use end users’ personal data as a result of the use of Google products.

If you decide to register as a user on our website, we need to process your data to identify you as a user and give you access to the various features, products and services available to you as a registered user. You can cancel your registered user account by contacting our Customer Service. This purpose mainly includes processing your data to:

Contact you regarding updates or informative communications related to the features, products or services you have purchased, including sending quality surveys about the products or services provided.
Manage payment for the products you buy, regardless of the payment method used. For example, if when buying one of our products through the Website you choose to activate the option to save your card details for future purchases, we need to process that data to activate and operate this feature. Your consent to activate this feature allows your payment details to be filled in automatically in later purchases, so you do not have to enter them again each time, and they will be considered valid and current for future purchases. You can change or delete your cards at any time in the payment information section.
Activate the mechanisms needed to prevent potential fraud against you and against CORAZÓN FLAMENCO GRANADA, S.L. during the purchase process. If we consider that a transaction may be fraudulent, this processing may result in the transaction being blocked.
Manage possible returns once you have made a purchase, and handle requests for information about the availability of our products and product bookings through the Website, as these options are available at any given time.
For invoicing purposes and to make available to you the receipts and invoices for purchases you have made on the Website.
Guarantee your use of other available features or services, such as purchasing, account management and the chat service.
Handle the requests or enquiries you make through our Customer Service channels. We only process the personal data that is strictly necessary to manage or resolve your request or enquiry.
For marketing purposes. This purpose mainly includes processing your data to:
- If you subscribe to our Newsletter, manage your subscription, including sending personalised information about our products or services through various channels. We may also send you this information through push notifications if you have enabled them on your mobile device. Remember that you can unsubscribe from the Newsletter at any time and free of charge through the “Newsletter” section of the Platform, as well as by following the instructions provided in each communication.
- Carry out promotional campaigns. By taking part in a promotional campaign, you authorise us to process the data you provide for each campaign and to publish it through various channels, such as social media or the Platform itself. For each promotional campaign you take part in, the terms and conditions will be available, with more detailed information on how your data is processed.
- Publish on the Website or on our social media channels photos or images you have shared publicly, provided you give us your consent to do so.
Usability and quality analysis to improve our services.

If you access our Website, please note that we will process your browsing data for analytical and statistical purposes, that is, to understand how users interact with our Website so that we can make improvements to it.

We also occasionally carry out quality campaigns and surveys to find out how satisfied our customers and users are and to identify areas where we can improve.

WHAT IS THE LEGAL BASIS FOR PROCESSING YOUR DATA?

The legal basis that allows us to process your personal data also depends on the purpose for which we process it:

Managing your registration as a user of the Website. Processing your data is necessary to perform the terms that govern the use of the Platform. In other words, for you to register as a user on the Website, we need to process your personal data; otherwise we could not manage your registration. If you choose to sign in through a social network, the legal basis for processing your data is the consent you give when you authorise the transfer of your data from the social network.
Development, fulfilment and performance of the purchase contract for our products. Processing your data is necessary to perform the purchase or service contract between us. Some data processing associated with the purchase process may be activated only because you request or authorise it, such as storing your payment (card) details for future purchases or informing you of the availability of our products. In these cases, the basis for processing your data is your own consent. We consider that we have a legitimate interest in carrying out the checks needed to detect and prevent possible fraud when you make a purchase. We believe that processing this data benefits all parties involved in the payment of a purchase, and you in particular, as it allows us to take measures to protect you against fraud attempts by third parties.
Customer Service. We consider that we have a legitimate interest in answering the requests or enquiries you send us through the various contact channels available. We believe that processing this data also benefits you, as it allows us to assist you properly and resolve your enquiries. When you contact us, in particular, to deal with issues relating to your order or the product/service purchased through the Website, the processing is necessary to perform the purchase contract. When your enquiry relates to the exercise of the rights described below, or to complaints about our products or services, the legal basis for processing your data is compliance with our legal obligations.
Marketing. The legal basis for processing your data for marketing purposes is the consent you give us, for example when you agree to receive personalised information through various channels or when you accept the terms and conditions to take part in a promotional campaign.
Usability and quality analysis. We consider that we have a legitimate interest in analysing the usability of the Website and user satisfaction, as we believe that processing this data also benefits you, since the aim is to improve the user experience and offer a higher-quality service.

HOW LONG WILL WE KEEP YOUR DATA?

How long we keep your data will depend on the purposes for which we process it, as explained below:

Managing your registration as a user of the Website. We will process your data for as long as you remain a registered user (that is, until you decide to unsubscribe).
Development, fulfilment and performance of the purchase contract for our products. We will process your data for as long as necessary to manage the purchase of the products you have bought, including any returns, complaints or claims associated with the purchase. In some cases, we will only process the data until you decide, as with the payment (card) details you have asked us to store for possible future purchases.
Customer Service. We will process your data for as long as necessary to handle your request or enquiry.
Marketing. We will process your data until you unsubscribe or cancel your newsletter subscription. If you take part in promotional campaigns, we will keep your data for six (6) months after the campaign ends.
Usability and quality analysis. We will process your data only for the time it takes to carry out a specific quality campaign or survey, or until we anonymise your browsing data.

WILL WE SHARE YOUR DATA WITH THIRD PARTIES?

We protect the information we collect by applying the technical and administrative security measures set out in the applicable legislation, after carrying out the corresponding risk analysis, so that the information is protected against unauthorised access, unavailability, disclosure or use.

Your personal information can only be accessed by our employees, who are aware of the purposes for which they may use it and its limitations; by the competent public and judicial authorities when they request it and the applicable legislation so requires; and by other supplier companies in order to provide you with the services you have requested from us.

Each of these companies undertakes to use your data solely and exclusively for these purposes and not for any other. Once the service has ended, they are obliged to delete the information they have obtained or to keep it duly blocked and protected, without being able to use it, for as long as it may be needed to comply with a legal obligation or to exercise or defend contractual claims.

Where these companies are located in a country that does not offer a level of data protection similar to ours, we ensure that they comply with the necessary security measures, equivalent to our own, as established in the applicable legislation. This is the case for companies in the USA, which will be governed by the Privacy Shield (agreement between Europe and the USA).

Your data may also be disclosed to the following entities and for the following purposes:

Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland, due to the use or integration of Google products that provide services necessary for this Website to work properly. You can find out how personal data is used on Google’s Privacy & Terms site.
GetYourGuide Deutschland GmbH, Sonnenburger Strasse 73, 10437 Berlin, Germany, for the proper management of the booking and purchase process for the products and services sold through the Website. You can find out how personal data is used at https://www.getyourguide.com/c/privacy-policy.

WHAT ARE YOUR RIGHTS WHEN YOU PROVIDE US WITH YOUR DATA?

We are committed to respecting the confidentiality of your personal data and to guaranteeing the exercise of your rights. At CORAZÓN FLAMENCO GRANADA, S.L. we have agreed that you can exercise them free of charge by emailing us at comercial@liveflamencoshow.com, simply stating the reason for your request and the right you wish to exercise.

If we consider it necessary in order to identify you, we may ask you for a copy of a document proving your identity.

In particular, regardless of the purpose or legal basis on which we process your data, you have the right to:

Request access to the data we hold about you. If you are a registered user of the Website, you can also view this information in the personal data section of your account.
Ask us to rectify the data we already hold. If you are a registered user of the Website, you can also go to the personal data section of your account to change or update your personal data. In any case, please note that by actively providing us with your personal data through any channel, you guarantee that it is true and accurate and you undertake to notify us of any change to it. Any loss or damage caused to the Website, to the Website owner or to any third party as a result of incorrect, inaccurate or incomplete information provided in the registration forms will be the sole responsibility of the user. Please remember that, as a general rule, you should only provide us with your own personal data, not that of third parties, except as permitted in this Privacy and Cookie Policy.
Ask us to erase your data insofar as it is no longer necessary for the purpose for which we need to process it, as explained above, or where we no longer have a legal basis to do so.
Ask us to restrict the processing of your data, which means that in certain cases you can ask us to temporarily suspend the processing of your data or to keep it beyond the necessary period when you may need it.

If you have given us your consent to process your data for any purpose, you also have the right to withdraw it at any time. Where the legal basis for processing your data is your consent or the performance of a contract, you will also have the right to request the portability of your personal data. This means you will have the right to receive the personal data you have provided to us in a structured, commonly used and machine-readable format, so that you can transmit it directly to another entity, where technically possible.

In addition, where the processing of your data is based on our legitimate interest, you will also have the right to object to the processing of your data.

Finally, you have the right to lodge a complaint with the relevant data protection supervisory authority, in particular the Spanish Data Protection Agency (https://www.aepd.es/).

WHAT HAPPENS IF YOU PROVIDE US WITH THIRD-PARTY DATA?

If you provide us with the personal data of third parties, you guarantee that you have informed them of the purposes for which and the way in which we need to process their personal data.

CONFIDENTIALITY AND DOCUMENT DESTRUCTION

Professional secrecy. CORAZÓN FLAMENCO GRANADA, S.L. and the partners who work with us and are involved in any way in the services provided undertake not to disclose or use the information they have accessed in the course of their work. The information you provide to us will in all cases be considered confidential and may not be used for purposes other than those related to the services contracted with CORAZÓN FLAMENCO GRANADA, S.L.

Document destruction. In order to preserve and guarantee confidentiality, CORAZÓN FLAMENCO GRANADA, S.L. undertakes to destroy all confidential information it has had access to in the course of providing a service once it is no longer necessary for the purpose for which it was collected, unless there is a legal obligation to keep it. If you wish to keep the original or a copy of this information, you must print or save it by your own means, or come to the offices of CORAZÓN FLAMENCO GRANADA, S.L. to collect it before it is destroyed.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately after they are published on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it and under what circumstances, if any, we use and/or disclose it.

If our business is acquired by or merged with another company, your information may be transferred to the new owners so that we can continue to sell products to you.

Legal notice drafted and provided by PROTECTION REPORT SOLUTIONS, S.L., which reserves the right to take the appropriate legal action against anyone who unlawfully copies or uses this content.

Further information is available at www.protectionreport.com